Hi, I have been phone sky about my slow broadband for the past 4 Months and have had 6 engineer visits. I normally get around 1MBPS but for the past 4 Months I have been lucky to get 0.2MBPS. I have a speedtest.net account and my average speed is 0.09MBPS. When I check my router stats page it says my downstream connection is 997 but I only receive around 0.1MBPS. Can someone please help. BT Infinity will be rolled out in my area this March (2012). I can't wait. It will be like a gift, but can anyone help me fix my current issue.
Have you checked with any of your neighbours to see what speeds they are getting - regardless of ISP ? It could be a problem at the Exchange or work being carried out. Difficult to know what else to suggest especially if 6 engineers can't sort it for you.
Have those speedtests all been done on the same PC? If they were, then providing of course that you've got a router, ask a friend or neighbour to come round with their laptop and see what speeds they get. It's quite possible that it's a PC problem rather than anything wrong with your broadband line or equipment.
When those engineers visited, they probably brought a laptop with them - did they connect to your router and do any speedtests.