Sound daft to me but I installed it and it worked fine. I then had a virus and lost it due to a restore etc.
Now when I install it it appears to be fine (takes the serial number and goes through the install routine) but when I run it I get the headers and frame but the remainder is white and nothing I have tried makes it work.
Any suggestions as to files that I may have missed in my cleanup or ideas to get a workable solution please?
Britannica was not installed when I read your posting so I: 1. shut down the firewall and AVG 2. installed it and ran it - still no data only the frame 3. rebooted the PC and ran it again - still no data 4. removed Britannica using `Add/Remove` 5. ran `Search` for any entries and/or files - found two, both in C:\Documents and Settings\John\application data\spybot - search & destroy\RegLocalReg. Both have the same date 16.01.2006 and are of a similar size. Presumably these are Registry entries(?). 6. ran `Registry Mechanic` and found nine problems, two mentioned Britannica. Repaired. 7. rebooted 8. shut down the firewall and AVG 9. installed it and ran it - still no data only the frame 10. rebooted the PC and ran it again - still no data
Britannica is currently `installed` but not usable.
I have no more ideas other than there is an entry somewhere telling part of the program either not to run or not letting it install properly.
Please help. I've tried installing it and have registered on the site, yet I trawled thorugh pages and cannot find a serial number anywhere to enter during the installation process. Can anyone please help? Thanks