Boot Failure

  Whitster 09:20 13 Apr 2010

Hi, i am trying to repair a Friends Toshiba L300 laptop that is not booting up. When you switch on it asks if you want to start up in recovery or normal mode, but whichever i choose i get a warning window system recovery options saying "The installed program cannot start, Click ok to turn off the computer" then is shuts down. I have also noticed that the dvd drive does not open. Any ideas

  birdface 09:53 13 Apr 2010

See if it will start in safe mode.if so last good configuration or a system restore to when it was working.

  birdface 09:56 13 Apr 2010

Maybe a dvd stuck in the drive and it is trying to start with that.
Probably not but worth a look if you ever get it open.

  birdface 10:25 13 Apr 2010

You also have the same problem posted in Absolute Beginners maybe remove one of them.

  kristain 12:39 13 Apr 2010

1. Check your BIOS Settings - bootup error may be from starting from the wrong location, or the drive does not show in the BIOS.
2. Do the ‘CrashTest’ and check the drive selection on the Hard Drive next to the Data Cable, there should be an indication of pins for Master, Cable, or Slave selection. You can select the Cable selection or remove all jumpers.

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