Blue screen when opening IE

  wester john 10:11 06 Oct 2004

My neighbour, who can't get on line at the moment, gets a blue screen every time he tries to open Internet Explorer, or send emails. He recently had his HD reformatted and everything reinstalled. He uses Panda Titanium which he says is up-to-date. His 9-year-old daughter has gone on line and downloaded games etc - whic I guess may be part of the problem. I think he uses WIN 98. Any ideas please?

  JonnyTub 11:24 06 Oct 2004

by blue screen, you mean (bsod) blue screen of death?, if so try and write down as much of the error code you can, next time it happens and post the message here.

  wester john 16:23 07 Oct 2004

Sorry to so long in responding. Been out of action with a bug (not connected with PC!
I'll try and find out the error message.

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