blaster worm and norton anti virus

  [DELETED] 22:43 12 Nov 2003

I think I my father has been infected with the blaster worm. He has norton anti virus installed. Does anyone know if this will find the worm? The only thing is he cannot get online to update his anti virus software or to download the patch or any removal tools for the worm. Any suggestions please!! Thanks

  [DELETED] 22:48 12 Nov 2003

Check the device manager under the processes and look for the blast.exe process and end it. After that you should be able to get online and download the patches you need. Don't you just love Windows?

  [DELETED] 22:48 12 Nov 2003

First Start, Run and type

shutdown -a

and click OK. This will give him more time.

Next, get the MS Patch. Without it he'll be reinfected every time he connects: click here

Then run either Stinger click here or the Norton removal tool click here

Finally, tell your father off for not keeping Norton up to date.

  Giggle n' Bits 22:48 12 Nov 2003

you can download the fixblast Removal tool to a flopp Disk and insert this on his machine.

Run the Tool.

  Giggle n' Bits 22:50 12 Nov 2003

make sure the Firewall protection is enabled, Right click on the ISP connection and its on the end tab, just place a tick in the box to enable it.

  [DELETED] 22:54 12 Nov 2003

well I'll tell him all the advise and I would tell him off but he's only had the computer 5 days and it's brand new. So I think he's just an unlucky so and so. Thanks again guys!! Hope he can sort it.

  [DELETED] 22:57 12 Nov 2003

I suspect that although it's a new 'puter the software won't be bang up to date.

Once he is sorted, he needs to update Norton, plus go to Windows Update site to download the critical patches.

  [DELETED] 23:00 12 Nov 2003

No offence taken I would be telling him off anyway, but I have to let him off he's my dad. Let's hope he can manage to take all your advice and sort it.Thanks again.

  [DELETED] 21:18 15 Nov 2003

downloaded the ms patch and installed the stinger which removed the worm. All went very easily and now he has a worm free computer to enjoy. Thanks again guys!

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