Blacklisted computer following scam call

  Jogriffiths 19:37 08 Jul 2018
Locked

My 85 yr old dad been scammed by telephone call.Luckily didn’t give them money but his laptop now has message. BLACKLISTED COMPUTER asking for a password. Any ideas

  wee eddie 20:57 08 Jul 2018

Does he have any form of Backup?

What Operating System does it use?

  lotvic 00:04 09 Jul 2018

That sounds like it could be Teamviewer or similar asking for password. Is it possible to take a pic of the screen and upload it to a host image site and then post it on here for us to see.

  wee eddie 01:03 09 Jul 2018

Sounds more like Ransom ware to me

  Fruit Bat /\0/\ 19:01 09 Jul 2018

A lot depends on exactly where the message comes on screen

is it as soon as you boot before getting into windows or is it a web page opening on start?

Ctrl Alt DEL - task manage - stop the browser - Start up tab - disable the browser from running at start - run you antivirus antimalware and download something like the free ADWCleaer to remove the browser hijack.

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