Both my laptop and my husband's are running Word 2003. I'm running on Windows XP, he's on Windows 2000. We use the same template - both are set to Verdana 10 black font as standard. On my laptop that's what you see and what you get on screen and from the printer.
Since he upgraded to Word 2003, if I take a file to his laptop (with the same template) it's showing and printing in grey, though the font still thinks it's black. It's a nuisance as it means that if we have a tight deadline we can't use both laptops to print ....
Can't figure this one out at all .... I've tweaked and twiddled templates, settings - doesn't seem to change it - can it be a Windows 2000 thing? It was OK on Word 98.
I don't think this is a printer problem - the font on my husband's laptop LOOKS grey in appearance as well as printing grey. Maybe it's something to do with Word 2003 and Windows 2000. I'll uninstall Office 2003 and reinstall Office 98 and see what happens .... Sheila B
Just a thought, you say you're using "Verdana 10 black": Do you mean that, or is it "Verdana" from the drop-down list of fonts, with bold switched on? The reason I ask is that my copy of Word doesn't have a "Verdana black" font, so could it be that it's an extra font on one of your systems and Word is substituting "Verdana" when it can't find it on the other machine?