The best tool for the job is

  Forum Editor 09:57 06 Apr 2003

a straightened paper clip. Insert it into the small hole that you'll find on the front of the drive, and keep going until you feel a resistance - then push gently. The tray catch will release and you can pull it open manually.

Don't yank the tray open - the DVD may be wrongly seated, and can become trapped. It's a bit like that kitchen drawer that won't open because a utensil has jammed inside.

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