Belkin enhanced wireless router Model F6D4230

  aprogr 23:23 22 Oct 2011

I cannot connect to the internet with my router.

The Modem Status icon is blinking amber indicating, according to the User Manual, that there is a “problem with modem.”

Internet connectivity is fine if I connect the computer direct to the modem.

I turn off the computer, the router, and the modem, unplug them, and disconnect them from each other. I wait a few minutes, then reconnect the cables... modem to router, router to PC. Then I turn on the modem, plug the power back into the router, then turn on the PC. I still have a “problem with modem.”

I disable my firewall software. I still have a “problem with modem.”

I visit Belkin support online … but I am unable to meet the product Category Required level in order for me to ask for support …

What else could I try?

  mgmcc 20:49 23 Oct 2011

I assume you have Cable broadband and it's a Cable Modem that you're connecting the router to?

That being the case, switch everything off and leave without power for about 5 minutes. You can leave the connections in place. Power on the Cable Modem and once it has booted up fully with all lights displaying correctly, power on the router. Let it also boot fully and then boot the PC.

If that still doesn't work, and a direct connection from PC to Cable Modem does work, there should be an option in the router's settings to clone the MAC address of the PC's network adapter. Try doing that so that the Cable Modem detects the same MAC address when the router is connected instead of the PC.

  aprogr 00:03 24 Oct 2011

mgmcc – I turned everything off as you said in the order you said and … I nl longer have a “problem with modem.” Thank you!

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