I am really getting hacked off with Tiscali, especially their tech. service for BB. the young man I spoke to based in India was most polite, but was singing from the formatted hymnsheet and had no advice to offer.
With all due respects it is a bit of a one-off case - you can't really blame someone in India for not knowing the answer..:-)
However, the fact that the BBC website has you seemingly living in Switzerland does seem to provide a definite clue, even though changing your location doesn't work. Keep trying and ensure you Save the configuration.
I've found that my location on the website quite often changes from the North West to the London area for no apparent reason (default?) and I have to reconfigure it.
This is certainly not an infallible service - I'm 40 odd miles away from where I'm listed, whilst a similar check by a speed test website I use informs me I have a completely different ISP to the one I actually use.
"I've found that my location on the website quite often changes from the North West to the London area for no apparent reason (default?) and I have to reconfigure it." The settings are done by cookies so if you run a reg cleaner (Ccleaner for example) they are probably being deleted in which case the website will default to London.
IP resolution will only locate you to the point where you are connected to the internet. This doesn't mean your house but where your telephone exchange is linked to a local internet server. This can be many miles from your house. The next step up from that is a main internet server where you are connected into the internet proper if you like. Some lookup services will not resolve past the main server so you will appear to be miles away (even a different country).