griffo 15:04 18 Nov 2011

I had problems updating my ATI Radeon driver and tried a System Restore hoping to go back to the previously OK settings. Upon rebooting I get a blue screen saying 'Badpoolheader' and STOP: 0x00000019 (0x00000020, 0XE2333000, 0XE2333210, 0X0C420600)

I can boot into Safe Mode but don't know how to try fixing this problem.

Can anyone advise please?

  griffo 15:20 18 Nov 2011


Thanks for the response. I did a system restore to when it was last working but it was when that process did a reboot that the problem arose.

Looking at the desktop now in Safe Mode, it looks as though the restore happened, as the new driver I downloaded (from the manufacturers site) and saved to the desktop - has now gone.

I suspect it's a graphic card driver conflict that's causing this (?) but I cannot remove the driver in safe mode.

  griffo 17:03 18 Nov 2011

I have made some progress, thanks to your Google link. I ran Scandisk and it fixed enought o get the PC booting OK.

As the problems started after updating the ATI Radeon drivers, I'm sure they are the problem

The latest issue is that I cannot uninstall the ATI Catalyst Control Centre in Add & Remove Software. I want to remove it all and re-install the original drivers from the CD.

Any ideas please?

  griffo 18:02 18 Nov 2011

Thanks for that. I have managed to remove the software and used Driver Sweeper to clean out the remnants.

I now need to re-install the software from the original CD. Not sure whether to simply run the setup from the CD or use the Windows 'Found new Hardware' wizard.

Any thoughts on that please?

  [DELETED] 18:10 18 Nov 2011

Try going to device manager- Display adapters, double click your card, drivers tab and roll back the driver.

  [DELETED] 18:13 18 Nov 2011

griffo, ignore last post as replying to previous post. I'd cancel the Wizard and install from the supplied CD. If OK then I'd not try updating the drivers again.

  griffo 09:50 19 Nov 2011

Installed the old drivers, screen still wasn't quite right so tried another system restore, which worked this time - hurrah!

Thanks for the kind help chaps.

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