The other day I got on my computer and there was this new icon in the bottom right section of my desktop bar that said it was an anti virus protector. Soon after I saw this foreign software I could not open Internet explorer or any other programs on my computer including my antivirus software.
So then I re-started my computer in safe mode and ran my Anti-virus software which is symantec endpoint protection and it picked up a "backdoor.inv" file that was infected but could not be removed. I also cannot open Internet explorer in safe mode so I can't download any other software. What do I do? My computer is basically useless now. Please help. Thank you!!!