AVG support

  Digital 19:46 19 May 2008

I use AVG Internet Security 7.5. Is it just me or has there been a reduction in the quality of their support of late? A while ago an e-mail support request was answered within hours at worst, now it takes days & the tech who replies obviously hasn't read properly &/or comprehended the request.

  PA28 19:52 19 May 2008

If you have the free version then no support is offered. V8 is now available, also in a free version - and if the support is as you say, there seems little point in paying for it?

  Digital 20:02 19 May 2008

It's the paid-for version PA28, which is why I'm a bit peeved!

  Technotiger 20:08 19 May 2008

I hope I have put the correct link, if I have, reading this re the paid for version, you should get a free upgrade - from what I read near the bottom of the page ... unless I am missing something.

click here

  Technotiger 20:09 19 May 2008

Look under 'No hidden costs' .....

  Digital 20:16 19 May 2008

Thanks Technotiger. I have tried version 8 & I don't like it. Perhaps it's just me not wanting to let go of something I'm familiar with but 8 didn't appeal at all. No doubt I'll have to upgrade when support, such as it is, for 7.5, is withdrawn.

  Zeppelyn 22:56 19 May 2008

I emailed them recently re the paid Version 8 not updating and got a reply after 5 days so its not just 7.5

  eedcam 07:40 20 May 2008

Expect they are all huddled in a corner Licking their wounds after the Fiasco of an upgrade.

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