i am trying to sort a problem on my sisters puter. she has the following virius detected via AVG Resident Shield C:\WINDOWS\newfrn.exe Trojan horse ClickerRE and C:\\ Windows\drsmartload95a. Trojan horse Download.exe Generic.MUM there are also a couple of others i didn't manage to write down. none of the options can be the used i get the message request action is not available.access to file has been denied. thanks in advance.