Thanks, it probably is exactly what we want. The comfort is that at least I had the upgraded version into FWO.
He is away for the rest of the day and I've emailed that link. We'll see what he can do.
Poor old chap was in quite a state when he phoned me last night. Changed dramatically while I was there, and now knows he still has a few weeks to sort the money out! The fact that his eyesight is poor, dosen't help matters.
This happened recently to an elderly neighbour of mine - he failed to copy the licence number from the old to the new installation during the renewal, and was issued with a new one. It then didn't detect that he had paid for an update.
After several attempts I managed to sort it out by repeating the installation process with the correct licence number inserted.