Avast free anti-virus no longer free

  morters 12:24 07 Nov 2011
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Answered

Have been happily using Avast anti-virus for some time now but today I was advised that my 'subscription has expired' and that I need to renew. Unfortunately it would seem free protection is no longer available as when I click on the 'Renew now' button I'm directed to Avast site to renew for £39.99 (after £10 'loyalty' discount). Redownloading the free version gives me a message 'there was an error changing the product configuration' when I try to install it.

Can anyone advise if this is in fact the case (ie that I'm not doing anything incredibly stupid)? If it's not longer free, what do people currently recommend for free protection?

  lotvic 12:38 07 Nov 2011

I had probs with the 'Renew now' link as well, I finally renewed successfully by going to:

http://www.avast.com/registration-free-antivirus.php#register-form I entered name & email addy (the original one that my expired Avast was registered with) to send new key to.

Received email: (although it says Avast 5 it worked ok for Avast 6)

Dear avast! user,Your registration of avast! free antivirus was successful. Your license key must now be inserted into the program.Your license key is:---------- cut here ----------WXXXXXXXXXXXXX-ASXXXXXXX---------- cut here –

If you are using avast! Free Antivirus v5.0, you will see an orange ball icon.** For users of avast! Free Antivirus v5.0 (orange ball) ** 1. Highlight the license key above, then right click on it and select "Copy" 2. Right click the orange "a-ball" in the bottom right corner of the screen, then left click "Registration information" 3. Click the "Insert license key" button at the bottom of the screen. 4. Right click in the empty Registration box then select "Paste" 5. Click "OK". Your license key is now inserted and the program can now be used free of charge for a further 12 months.

Job Done :)

  morters 13:35 07 Nov 2011

Sorry for delay relying - had to go out. Thank you Graphicool1, uninstalling old version seems to have done the trick. And thank you everyone else who offered help and advice.

I have one new problem, however. Since carrying out the above, whenever I open a new page in Firefox, I get the following message: 'PLogin-container.exe - Application Error The instruction at "0x84eb9ecb" referenced memory at "0x84eb9ecb". The memory could not be "read" Click on OK to terminate programme.'

Clicking on OK does not stop the message returning and appearing to cause long delay opening new page. Anyone have any ideas what's happening?

  morters 13:47 07 Nov 2011

When I wrote 'long delay' I meant about 40-50 seconds when wthe browser locks up.

  morters 14:25 07 Nov 2011

Graphicool1, I have the same version of Firefox as you. Since posting last message, I've discovered the problem is much worse than originally stated: so far, have found I can't open Word, play movies/music, open Outlook (which has my address book). I tried to use System restore but can't open that either!!!!!

  morters 16:03 07 Nov 2011

Sorry for delay - went into safemode and it took me ages to get into normal for reply. Word, movies, Outlook, system restore seem to be working again but still have original problem.

  morters 18:42 07 Nov 2011

Graphicool1

Thanks for suggestion - I tried to do a system restore (though not for your reason) earlier but it could not do it for chosen day (SundaY). If this doesn't sort itself out I'll try your idea tomorrow. Thanks again.

  morters 10:37 08 Nov 2011

To everyone who has helped me, a big thank you. I find it most peculiar and inexplicable, but the 'application error' seems to have disappeared as mysteriously as it arrived. I hope I'm not counting chickens too soon and that I'll have to seek further help here. Thanks all again.

  morters 14:22 08 Nov 2011

PS Have not used forum for so long it's all changed. Can anyone advise where the 'sorted' tick button is?

  lotvic 14:25 08 Nov 2011

To the right of posts, a big grey tick, click on it and it turns green.

  morters 14:39 08 Nov 2011
Answer

Thank you lotvik, talk about staring me in the face!

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