av virus help is it free or not

  liloldlady 13:00 08 Nov 2019

Hi, I have been using av virus remover ever since I bough my laptop and always assumed it was free to use. However I keep getting popups asking me to pay as its now run out. I think I must have pressed the wrong button to cancel the program and find they have taken £118 out of my bank account. How can I get this money back...Thanks

  wee eddie 13:31 08 Nov 2019

1st question must be: - In which Country do you live?

The second: When did you give them your Bank Account Number?

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