Audio Cleaning Lab 2004. Can't get support!

  [DELETED] 16:51 08 Dec 2003

Below is a copy of an email I have sent to Audio Cleaning Lab Technical Support, click here which up to now has been ignored. Can anybody help me please?

I have just purchased Audio Cleaning Lab 2004 Deluxe. I chose the deluxeversion so that I could takeadvantage of the 24 bit mode recording facility.

I have a C Media PCI CM8738 Version 5.10 Sound Card installed.

When I click on "Record" having set up to record in 24 bit mode the
following message comes up on the screen Viz:

"The Wave Shape Device C-Media PCI cannot be opened for recording. The
specified format is not supported or cannot be translated. Use the
Capabilities function to determine the supported formats."

I then click on the "Sound Card Record Capabilities" radio button for the
Supported Formats, and the
message comes up on the screen that my installed sound card C-Media PCI is
capable of recording in
16 bit, 24 bit, and 32 bit mode.

I tried uninstalling and reinstalling the program, but to no avail.

Could you please tell me what is wrong? I feel very let down after spending
extra money for a facility that I can't use

Why can't I use the 24 bit facility?

A speedy reply would be appreciated.

  [DELETED] 19:54 08 Dec 2003

The link you have posted above is for an online shop (perhaps this is where you purchased the software from).

Audio Cleaning Lab 2004 is made by FastTrak found click here , if you want to email them the addy is [email protected] .

  [DELETED] 07:40 09 Dec 2003

Sorry for my blunder. I put the wrong web page in my post. That is where I bought the program, but I have emailed [email protected] and had no response.

  [DELETED] 09:47 09 Dec 2003

Go here click here , and register !

Once registered you will have access to there FAQ`s/downloads/forums and Support , i noticed the support email address is the same as above , its more than possible they wont reply unless your registered.

  [DELETED] 10:37 09 Dec 2003


Thank you for your continued assistance and advice. Much appreciated!

I registered before I even sent the email to support. It seems they are just another company that once you buy their products they don't care about you! What a way to run a business!

This thread is now locked and can not be replied to.

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