Attachments unable to open

  muddypaws 18:06 24 Jul 2003

Using W XP. and OE. Trying to open a photo attachment. First time I tried had the panel 'unable to find the programme that sent it'. Clicked on 'automatic search', but I may have been off line and search failed. The panel no longer comes up when I try and open it. Is there anyway I can identify the programme (reader) that is required. VoG. Come to think of it I don't believe I have had a photo attachment from this person before only script. i.e. forwarding an itinerary. Presumably that has no need of a 'reader'. Thanks for helpm so far VoG. Any other takers?

  muddypaws 21:55 24 Jul 2003

madboy33. I'e tried power point, but it's not that. Thanks all the same. It could be a problem at the senders end. I'v suggested he reduces the OE security zone down to 'internet use'. But I iamagine that normally relates to inboumd mail.

  muddypaws 09:42 25 Jul 2003

Don't want to cause trouble now. Point taken though Madboy33. DieSse-- not sure what you mean,if I can't open it. When I click on the paper clip it shows 'HE50th.ppd (1.89MB). He50th being the title he has allocated it. Apologies for delay in replying. My brother has sent the identical photo to his son ( dont know what system he is on) successfully. Can't contact him at the moment. When brother tries to send it to me he gets a panel up saying OE has prevented access to this unsafe file (or words to that effect). I have suggested he lowers the security zone to 'internet' if it isn't already on it. See if that does it, but I assume that only relates to incoming mail.He is using a scanner to convert a negative to positive ,editing it and then saving to 'documents' then emailing from there, so whether it is picking up something in the process. It takes time to download my end as if the attachment is being received. Thanks all for your interest.

  muddypaws 10:26 25 Jul 2003

To all. Apparently they are being sent in pdd as per my last which requires Adobe Photo Deluxe instead of converting to JPEG. I will look on web and see if there is a freeby download to save him converting each time. So it seems that problem may be solved. Spose I should have noticed!! Will advise if all now ok. In fact if he doesn't know (like me) how to convert could you tell me please.

  muddypaws 10:36 27 Jul 2003

Problem solved. Brother now converted images to JPEG. Both of us being ignorant. VoG Thanks for the 'click here'.

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