ASUS laptop spontaneously shuts down

  ahadzivasilev 20:01 12 May 2017
Locked

I have an Asus laptop that tends to shut down at random periods of time. It doesn't overheat (temps are never over 70-75 degrees Celsius) and there is no software issue as I've formatted the laptop twice since it started happening. What I find strange is that it doesn't shut down instantly, but instead it acts as if I have ordered it to shut down (first the display goes off, and then the laptop shuts down). Any ideas as to what may be the problem?

  Forum Editor 22:21 12 May 2017

Moved to Tech Helproom from Consumer Rights Advice.

  Archonar 12:51 13 May 2017

Have a look in the event viewer after it happens and see if there is any information about why the laptop has shut down. If there is post it here and we can see about solving the issue.

  Fruit Bat /\0/\ 12:58 13 May 2017

Also tell us what power settings you have.

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