Asus laptop not recognising battery

  Stoneleigh 19:58 16 Jun 2018

Hi All

Since the latest Windows 10 update, my laptop no longer seems to be recognising the battery. It looks like it's charging but then the animation stops and I get 0%, plugged in, battery charging. If I pull the mains lead out though, the laptop dies. I've tried a new battery and new lead to no avail. I've searched for a battery driver without luck. I've even thought of updating the bios but it wont let me do this as I get a message telling me that the battery has to be at least 20% charged, I suspect both batteries have some charge but the laptop isn't seeing it for some reason.

Can anyone help me please.


  rdave13 21:57 16 Jun 2018

Have you checked settings, system, battery to check what it shows? Try removing all power sources then hold the power button on for 30 seconds or more. If that doesn't work have a look at this forum's post, TenForums.

  mrcalif 22:31 16 Jun 2018

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