AOL/TalkTalk Broadband - Major problem.

  beebender 09:23 20 Jan 2010

I thought you might be interested in the following nightmare scenario with AOL/TalkTalk.

I am currently with them and have never had a problem and some years ago I recommended them to my aged mother.

In July last year mum (aged 95) went into a dementia care home and the house was sold on 27 Oct.

In Sept 09 I emailed them twice to cancel the contract and the Direct Debit.

I received no reply and have spent 5 other half hour sessions trying to cancel mum's contract with no success.

I visited the Carphone Warehouse with no success and sent a detailed written letter in December to both UK addresses enclosing Power of Attorney, Recorded Delivery and again ignored.

They have continued to send bills and the phone line is still active and have now threatened my mother with legal action to recover money which she doesn't owe them.

Needless to say this matter has now been referred to her MP and Ofcom and I suing them for damages for the appalling distress which this has caused.

If you are thinking of going with TalkTalk fine but when you want to leave bear the above in mind.

  Sea Urchin 09:33 20 Jan 2010

Would have been better posted in Speakers Corner or maybe Consumerwatch

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