We get a fair number of emails as you can imagine, and we try to respond to all of them (although at busy times some slip past us). I'm seeing more and more replies to AOL users bouncing, and this is no doubt the result of AOL's silly and draconian anti-spam measures.
If you have emailed me from an AOL adress and haven't had a reply, that will be the reason.
I've posted the same thread in Helproom and Consumerwatch.
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