AOL illegal operation

  [DELETED] 20:56 29 Jul 2003
Locked

I have just had a phone call from one of the people I teach saying when trying to log on to AOL now he gets a window "WAOL, this programme has performed an illegal operation and will close down." Anyone on AOL have any ideas please?

  graham√ 21:03 29 Jul 2003

Virus? See click here

  [DELETED] 21:14 29 Jul 2003

Hi Pete, as graham√ also WAOL can be caused by corrupt, "Global. org. files. Choose show all files and search for the above then delete. AOL will rebuild these files on re-boot. j.

  [DELETED] 21:29 29 Jul 2003

Hopefully, shouldn't be a virus as AVG is installed and up to date. John where are these global.org files normally, In the aol folder? Don't forget I am not near this computer so I will have to phone him and explain what to do.

  [DELETED] 21:49 29 Jul 2003

look in programmes/aol folder and there may also be one in the aol backup folder.

Delete them both.

Although with that message it can sort itself out on the second boot, mostly.

  [DELETED] 22:13 29 Jul 2003

I stopped for my dinner! Mango Grummit is correct though. Regards. j.

  [DELETED] 22:14 29 Jul 2003

Thanks everyone, I have just managed to get through to the AOL helpdesk (good job their helpline is free). They advise "Repair Internet Explorer" That is Start, Settings, Control Panel, Add/Remove Programmes. Add/Remove ie5.5 and tools, choose repair and reboot.

I have passed this on so won't know the outcome till tomorrow now. Will let you know. Thanks for responses.

  [DELETED] 22:15 29 Jul 2003

Hi John, you get fed as well???

  [DELETED] 15:55 30 Jul 2003

Just heard from my friend. No go. AOL say they can't help any further except for a complete re-install of windows and AOL 8. So the PC is coming to me tomorrow evening. Thanks everyone, thread closed.

This thread is now locked and can not be replied to.

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