AOL Broadband/BT Openworld Dial-Up

  brambles 13:37 17 Oct 2003

A close friend has just purchased a new Dell computer & signed up for AOL and tells me he has the Broadband Service. Well he would have if it works! AOL seem to have given up on helping him to get consistently connected. I think the kids are ready to leave home in frustration.

I said if he had asked me before I would have recommended BTOpenworld normal service to begin with & then if OK update to their Broadband.

I can't think there are any problems to loading latest BT Openworld software (which appeared in a PC magazine this month)& use as a normal dial-up operation so at least they can get online - after which presumably the kids would unpack!

I have warned him he may have problems cancelling his credit card monthly payments I know how slow AOL are in this regard.

Any help would be appreciated.


  graham√ 13:42 17 Oct 2003

Is the modem connected to the comp by USB?

  brambles 13:53 17 Oct 2003

Graham basically I don't know - in fact broadband is a new area. What are the alternatives

i.e if it is
i.e. if it isn't

I can't contact him today.

  hugh-265156 13:59 17 Oct 2003

some faq`s click here

freephone aol bb helpline 0800 376 4406

  graham√ 14:18 17 Oct 2003

USB is the most common, especially on a new PC. USBs usually come in pairs, each fed off one Root.

Each Root will typically have 500mA of power available (it's current, really).

An ADSL modem will require 500mA. So it will need to be on a Root by itself, nothing plugged into the other socket.

You can view the power available and being drawn in Device Manager, so you can practice on your PC and talk to your friend like an expert.

  brambles 14:55 17 Oct 2003

My there are some clever people out there! I'm just a 73 year old enthusiast trying to assist someone who is struggling with their first PC.

Having uninstalled AOL Software I assume I could sign up with BTOpenworld and operate on a dial-up basis using the installed modem that would have come with the computer?


  brambles 15:15 17 Oct 2003

Djohn - yes I must not overlook the fact the trial AOL period has entered. I've installed loads of BT to help different people. I think with all the guidance here I will be able to sort it. Brambles

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