AOL Broadband Silver Connection Problem

  RobCharles1981 14:59 18 Jul 2006
Locked

Ive installed AOL Broadband and Reinstalled all of the AOL Software from the CD that was supplied how ever when I come to sign on it gets so far with this error message:

"The Access network failed to properly respond"

Any Help as this is driving me mad!

  RobCharles1981 15:37 18 Jul 2006

Can Someone please advicse me??

  patsyanne 15:38 18 Jul 2006

click here it seems to say you need to install Aol 6 ! yipes i dont know any one with Aol 6 .

  RobCharles1981 15:41 18 Jul 2006

I'm usin XP Professional

  patsyanne 15:45 18 Jul 2006

Ok, i am on aol with xp Professional andi not had that error before ,do you think its to do with your modem ?

  RobCharles1981 15:47 18 Jul 2006

No the Modem is fine as all the lights light up

  SB23 15:53 18 Jul 2006

Have you checked your firewall, to see if its letting it through?
Just after I moved back to S.Wales, and got everything connected again, ZA was not allowing access for some reason, that was my reason.

  RobCharles1981 15:56 18 Jul 2006

I'm in livehelp now and they tell me that my broadband is not activated

  patsyanne 17:21 18 Jul 2006

Rob_24_Wales ,so is that what the problem is ,they have not activated it ? worth remembering .

  RobCharles1981 23:49 18 Jul 2006

Just an update - I have been working on this all day!! Been though 4 Reps today latest one tonight who was very cocky to me the previous rep thought it might of been a Windows XP problem so I reinstalled XP in which I did at the time of finaly getting onto AOL Dialup I received an email to confirm that my line had been upgraded to Broadband this I tried and I still get the same error message

"The access network failed to properly respond"

This latest guy offered me no help :[email protected]

  YAMA 02:58 19 Jul 2006

YOU ARE HAVING A CONFRONTATION WITH YOUR FIRWALL IS ONE THING DISABLE YOUR FIRWALL , AND THEN GO INTO START--SETTINGS--CONTROL PANEL--ADD REMOVE--CLICK ON AOL CONNECTIVITY SERVICES CLICK REMOVE WHEN OPEN CLICK THE BOX REPAIR, THEN CLOSE CONTROLE AND START AOL, GOOD LUCK , YAMA

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