Anybody else have a Toshiba Laptop where the screen has cracked for no reason?

  [email protected] 09:39 30 Jul 2011

My Mum bought a Toshiba Satellite Pro from Ideal World. I set it up for her but she didn't use it as my dad was in hospital. When he came out I turned it on to show my dad and the screen was cracked. We contacted Toshiba who just say, "We accept that your mother did nothing but the screen isn't covered by the warranty". We then contacted Ideal World, who took it back and then returned it saying, "No inherent fault". My mum is 79 years old and honest. She could have returned the laptop to Ideal World as they have a 30 day money back guarantee- she could have claimed that any damage occurred in the return transit. She didn't because a) she's honest and B) she knew that she had done nothing to the laptop so believed in the integrity of the companies she was dealing with! Now she is left with a useless laptop, which she will need to spend money on to use. Before we work out what our next move is I wondered if anybody else had a similar problem at all? Thanks!

  [email protected] 14:09 30 Jul 2011

thanks the link goes to exactly the same story as ours. Toshiba told me to send photos in as it would be an inherent fault if no damage to case(after saying "No", to Mum) and then when I sent them in just said, "tough luck!". There is no locking mechanism on the laptop so no reason to use pressure, and nothing was left in it, nothing has been twisted either!

  robin_x 14:16 30 Jul 2011

Someone recently posted about a cracked Acer.

Originally posted 2 yrs ago, someone with a fault brought it back to life.

The story and advice shpuld apply to you as well. You'll have to Google for similar re Toshiba not Acer's of course.

Google 'spontaneous cracking' for general interest and info. Google 'spontaneous lcd crack toshiba' for example specifics.

Good Luck.

  robin_x 14:18 30 Jul 2011

Oh and 'not fit for purpose' can give you up to 6 yrs to make a claim under SoG.

  wee eddie 14:40 30 Jul 2011

The sad thing is that there are so many things that one can do, that will crack the screen of a Laptop, that the Manufacturers have become very wary of paying out on such claims.

That neither they, nor you, intended that the screen crack is obvious, however proving that they are the responsible party is remarkably difficult.

Good luck.

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