I subscribe to Norton 360 but have got the trojan Antivirus XP 2008 with its annoying porn popups and messages. Via the chat facility, Norton advisors have removed part of the problem remotely but the popups have come back and other irritations, like slow running remain.
They have now escalated my call to their virus specialist and want to charge me £70 for a detailed consultation plus check of the PC and clean up. Am I being reasonable thinking that Norton 360 should have stopped the trojan in the first place and it's a bit much having to pay them to clean up. The adviser was quite aggressive saying that I should have this done straight away otherwise I might spread the virus on the internet and my ISP will cut me off.