Agfa Snapscan scanner problem

  Spark6 15:43 15 Sep 2003

Snapscan 1212p scans very slowly and generates the following message: A problem occurred with your scanner. Open the log file to find out more.

Where is the log file and how do I open it?


  -pops- 17:56 15 Sep 2003

Try deleting and re-installing the drivers.

I have a similar scanner and this worked for me.

  Bebee 19:03 15 Sep 2003

I would do as -pops- suggests. You could also check the Agfa site for updated drivers.

  Bebee 19:04 15 Sep 2003

You can also get email support if this doesn't solve the problem.

  -pops- 19:11 15 Sep 2003

Note there are no XP drivers available for this model. I've just checked.

  Spark6 19:26 15 Sep 2003

Thanks for the response. I have already uninstalled & reinstalled the drivers a few times. The original message was 'An unexpected error has occurred etc' and when I pursued this last week, on an Agfa FAQ site, I came up with a 4 page document published February 07, 2000.

The recommended 'solution'is a detailed instruction for uninstalling and reinstalling snapscan and scanwise.

I believe I have the latest version of Scanwise, version 1.40, and , as instructed, am running it in maximised condition.

The message I receive now, as shown in my heading, is - A problem occurred with your scanner. Open the log file to find out more.

All advice gratefuully received.


  Spark6 19:28 15 Sep 2003

For the record. I'm using the scanner on a Windows 98se comp.

  Stuartli 19:56 15 Sep 2003

Latest version of ScanWise is 2.0.

  Stuartli 19:59 15 Sep 2003

If you open up/expand ScanWise in My Computer or Explorer you should find the logfile in the list.

  Spark6 20:05 15 Sep 2003

Thanks Stuartli

Is the Scanwise 2.0 compatible with snapscan 1212?

I'll try your tip for the log file now.

  Spark6 20:51 15 Sep 2003

Unable to find log file in either 'my computer' or 'explorer'. Any other suggestions please!!!

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