Advice for new Tech Support job titles?

  wayned1980 11:45 16 Jan 2019

Hi guys and girls,

Really unsure if anyone would be able to help with this enquiry.

Within the company I work for, we have the following ; 1st Line Tech Support, 2nd line Tech Support, Team Leader, CCM, OPS Manager.

With regards to progression, is there any kind of job title you may know of that may come in between 1st line and 2nd line with regards to progression enhancements? Agents will not be 2nd line, but will be above 1st line. Any help you can advise me on would be greatly appreciated.

  Fruit Bat /\0/\ 12:29 16 Jan 2019

What sort of tech, I.T., machine maintenance?

Is first line on telephone? Is second on call to site?

  wayned1980 13:49 16 Jan 2019

Hi Fruit Bat /\0/\

We offer software/hardware support over the phone for 1st line agents, 2nd line are on site technicians, looking at implementing a more senior title for 1st line agents who are achieving more with progression,without actually calling them "seniors".

  Fruit Bat /\0/\ 16:10 16 Jan 2019

So your looking for something like advisers - consultants - field service technicians etc.?

  lotvic 12:27 17 Jan 2019

1st line agent, Grade 1, Grade 2, Grade 3.

  wayned1980 11:34 28 Jan 2019

Thank you both for your replies, sorry for the delay, been on Vacation. "lotvic", we are going ahead with your idea, so thank you very much.

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