You can dowload adobe acrobat reader onto your friend's computer. This is free from Adobe and will allow her to view all PDF files.
As for converting it, if you have Adobe Acrobat (NOT the reader), you can save it as an image file (JPG, TIFF, etc) or as a Rich Text Format (RTF) which can be opened in Word. If you save it as a Rich Text Format, then you will lose the layout.
Hope this helps