active desktop problem

  bo19991 18:29 18 Jun 2003
Locked

Hi all
My daughters have managed to mess up their computer when the start it up it loads ok (windows Me) then the back ground goes white and active desktop comes up saying an erroe has accured do you want to restore your active desktop but everything is frozen the mouse the keyboard nothing responds can anybody help

Thanks

  VoG® 18:54 18 Jun 2003

Try starting in Safe Mode. Reboot and keep tapping the CTRL key before the Windows screen loads. Then try running System Restore, back to a time before this happened.

  bo19991 19:06 18 Jun 2003

Hi, tried tapping on ctrl key can't even start in safe mode

  VoG® 19:11 18 Jun 2003

Some ideas click here including using a boot disk. If you don't have a boot disk you can download one click here

  bo19991 22:24 18 Jun 2003

Try to boot up with a boot disk, keeps coming up with invalid system disk have a feeling the might have downloaded a virus as nothing seems to be working i am open to any other suggestions you might have

thanks

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