hi i have been trying to download a guide 12mb in size everytime i get the message sorry but could not launch. i have however been able to launch it and view other documents. but what is the problem or better still the solution. thanks in advance
Hi, If you have been trying to download a PDF file and launch it in to Adobe when using Internet Explorer and you have recently updated IE then you will need to re-install Adobe. Adobe installs plug-ins into Internet Explorer so that it can operate within it but if you update IE then this removes the plug-ins from IE. The plug-ins will have to be inserted into IE by reinstalling Adobe. Hope this helps.