Acer wireless keyboard not connecting to pc

  paul3099 16:39 06 Oct 2018
Locked

Hello All - I have just bought a new Acer TC-885 desktop pc with a wireless mouse/keyboard option. I've tried to set this up but the wireless keyboard DKRF41B04J refuses to work (battery has been installed). The wireless mouse option powers on ok. I've checked the instruction leaflet and it advises to install a USB receiver into one of the pc ports so the keyboard can synchronise ok. I've checked all the packaging and there is no USB receiver. I've contacted the company who sold me the pc and they say that a USB receiver isn't part of the package. I've never used a wireless keyboard/mouse option before - am I missing something with the keyboard set up?

Thanks Paul

PS

I would have just used keyboard/mouse from my current pc but the connections for these don't match my new pc.

  Jollyjohn 20:02 06 Oct 2018

Make & model of USB keyboard & mouse combo would help. Look around on the keyboard, the USB dongle may be attached to it

  wee eddie 22:31 06 Oct 2018

If it was all supplied by the same Company, as a package, they (the people you bought it from) are responsible for seeing that it works

  BRYNIT 08:33 07 Oct 2018

With most wireless keyboard/mouse you would usually find the receiver inside the mouse, in front or at the side of battery compartment.

  alanrwood 09:00 07 Oct 2018

On some HP mice the USB receiver is inside the mouse itself and you need to unlock the top surface and remove it to find the receiver inside. Also on some you need to press a small inset button on the keyboard in order to connect it to the receiver.

Does this help

click here OP gives the model number in his post as keyboard DKRF41B04J

Jollyjohn

The

  paul3099 11:12 07 Oct 2018

Thanks for your replies. I managed to find the missing usb receiver tucked away inside the mouse battery door - didn't even notice it when I was installing the mouse battery :) Keyboard and mouse up and running ok now - At least I'll know what to do next time I get a new keyboard. Thanks again for all your help everybody - Paul

  Old Deuteronomy 15:15 07 Oct 2018

I've checked all the packaging and there is no USB receiver. I've contacted the company who sold me the pc and they say that a USB receiver isn't part of the package.

Either very poor product knowledge or, just trying to fob you off. Either way not acceptable.

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