My friend has an Acer laptop,spec intel i3,8gb ram,1tb hard drive
He asked me to look at his laptop as he's having problems with internet
Edge browser doesn't open at all,Firefox comes up internal server 500 error,but if I click on another tab it works
Looking at network settings gives the connected message
Any help appreciated
First - power - restart (not shutdown)
see if edge works then.
I've relayed your instructions onto my friend but he's come back to say he still has the same problem
I'm bumping this up I really need this sorting cheers
Check Network & Internet - Proxy, in Settings, in case a proxy server has been set-up. Malware can sometimes do this.
Hes come back to me and said there is no proxy server set up
OK, Seems a corruption in Internet protocol for some reason. Ask him to open CMD as administrator and type or copy and paste netsh int ip reset resettcpip.txt then press enter. Then restart, not shutdown, the laptop.
Thanks I've passed that advice onto him I'm awaiting a reply
I've been informed the issue is resolved thanks
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