Acer laptop internet connection problems

  martd7 13:42 17 Feb 2018
Locked
Answered

My friend has an Acer laptop,spec intel i3,8gb ram,1tb hard drive

He asked me to look at his laptop as he's having problems with internet

Edge browser doesn't open at all,Firefox comes up internal server 500 error,but if I click on another tab it works

Looking at network settings gives the connected message

Any help appreciated

  Fruit Bat /\0/\ 15:59 17 Feb 2018

First - power - restart (not shutdown)

see if edge works then.

  martd7 17:04 17 Feb 2018

FB

I've relayed your instructions onto my friend but he's come back to say he still has the same problem

  martd7 12:35 19 Feb 2018

I'm bumping this up I really need this sorting cheers

  martd7 17:06 19 Feb 2018

And again

  rdave13 17:48 19 Feb 2018

Check Network & Internet - Proxy, in Settings, in case a proxy server has been set-up. Malware can sometimes do this.

  martd7 19:55 19 Feb 2018

Rdave13

Hes come back to me and said there is no proxy server set up

  rdave13 21:12 19 Feb 2018
Answer

OK, Seems a corruption in Internet protocol for some reason. Ask him to open CMD as administrator and type or copy and paste netsh int ip reset resettcpip.txt then press enter. Then restart, not shutdown, the laptop.

  martd7 21:57 19 Feb 2018

Thanks I've passed that advice onto him I'm awaiting a reply

  martd7 11:09 20 Feb 2018

Rdave 13

I've been informed the issue is resolved thanks

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