I am praying that I will be able to upgrade to the 1mb service (from 512kb) when BT update their online checkers on 6th September 2004. When I go to click here and enter my telephone number I get the following message:
"Congratulations, you are in a broadband enabled area. However, there appears to be a compatibility issue with your phone line. This could be caused by a DACS unit, Home Highway, an existing xDSL connection or many other things. This will need to be resolved before xDSL broadband can be installed."
I am just wondering if this is a 'normal' message or does it not look hopeful for me? I don't have a Home Highway service or a DACS unit (whatever these are!) Any comments? CW
clicking on the BT ADSL button, i got the following message
Your exchange is enabled for ADSL! There is limited capacity at your exchange for further ADSL connections. Capacity is due to be increased on 29/09/2004
The following level of service is available at your location:
You cannot receive 1Mbps or 2Mbps ADSL You can receive 512Kbps ADSL
However, there appears to a compatibility issue with your phone line. This could be caused by an existing broadband connection, ISDN, a DACS unit, TPON, a pending ADSL order or range of other common issues. This will need to be resolved before ADSL can be supplied to your line.
Try getting the BT operator to tell you whether you can upgrade, be prepared for a long wait and going round and round in circles with menus, if busy leave your telephone no and they will call you back, there is an option to do this.
Thanks for putting my mind at rest! I just hope that the reason why I get this message is because I already have an existing 512kbs ADSL service and NOT because of a compatibility issue with my phone line! CW