CoD:Black Ops reinstall problem on Steam

  TopCat® 15:25 04 Apr 2012

Have tried Steam support but no comeback from them to date.

I have MW2 and 3 installed and they play fine. I installed Black Ops some time ago - from its disc - and that too played fine. Now, for some reason, it won't load beyond the Treyarch logo, which appears after a few seconds, and the game freezes and I can only close it down from Task Manager.

I've tried three times now to re-install from my disc, after first deleting local content from my Games Library list but no success. I'm thinking of installing from the servers but that will apparently take many hours.

Any help much appreciated, guys. TC.

Win & Pro SP1 - fully updated 12GB of DDR3 memory AMD Radeon HD 5800 graphics - latest drivers Intel i7 930 CPU

  KRONOS the First 18:39 04 Apr 2012

To be honest the simplest solution would be to download the game from Steam's servers,yes it will take a while but at least it will work.

  TopCat® 12:54 05 Apr 2012

Tried downloading from servers, well over eight hours, but that too failed to complete. Have decided to forget the game as I've spent too much time over installation difficulty. Lack of response from the Steam help team itself doesn't inspire confidence either!

Thanks for the response Chronus TC.

  TopCat® 14:12 05 Apr 2012

Thank you for that info, X7-250. My problem is in re-installing the game, not playing it, The link does in fact state: "or difficulty installing the game, please contact Steam Support."

I will however contact Activision to see if they can resolve the problem, and I'll post back here again if I have success. TC.

  TopCat® 18:20 05 Apr 2012

It hangs (freezes) a few seconds into loading, stopping at the Treyarch or Activision logos. Taskmaster states "not responding."

I tried today with Activision for some support no success. Then, in case of some possible corruption to the Steam files on my PC, I uninstalled Steam and my games completely, then opened a new account. Like an idiot, I had totally forgot that the game activation keys had already been taken, so no success with that account!

Now I have a further problem getting Steam to accept the keys. My only option now is a restore point, so wish me luck! :) TC.

  TopCat® 18:37 05 Apr 2012

Done the restore and managed, thankfully to get back to my original Steam account. Everything looks the same as before but all my CoD games now will need reinstalling.

I'll try to install MW2 first from its disc and see if that will work okay! TC.

  TopCat® 00:31 06 Apr 2012

For me, with Win7 Pro 64 bit installed, that run command has to read: "C:\Program Files(x86)\Steam\Steam.exe" to work, which it does fine.

To cut another long story short, the restore point placed uncorrupted Steam files on the PC. I've now just finished re-installing the CoD games, with success for all except , yes you've guessed it, the flaming Black Ops!

Have now given up and deleted BO content on Steam - would have liked to have removed all reference to that game, but it has, I think, to stay there to retain its 'used' game activation keys. Don't think I'll bother any more with it!

I have checked the remaining games and they load perfectly - got to start play at the beginning of each one now though. That'll teach me to think before I act and try a restore point first!! At least that repaired most of my other problems but unfortunately not the main one. Ho, hum, that's life!

Thanks again for your interest and patience? :) TC.

  TopCat® 15:29 06 Apr 2012

Where do I find that option please, X7-250? I've checked everywhere but I can't spot it! TC.

  TopCat® 16:06 06 Apr 2012

Got it! Changed tag to 'Installed' and just my working games are listed now. Thanks a bunch!! :) TC.

  TopCat® 21:56 10 Apr 2012

Today I had a reply from Steam support. Could possibly be of some help here for others having a problem so will post here what they suggested. TC.

Thank you for contacting Steam Support.

If you are running in Windows Vista or Windows 7, please completely exit Steam, and right-click on the shortcut which you use to launch Steam and select "Run as Administrator."

If you are running in Windows XP, take the following steps: 1) Exit Steam. 2) Go to the "Start" menu, select "Run", type "regedit" and click "OK". 3) Navigate to the following registry key: \HKEYCURRENTUSER\SOFTWARE\VALVE\ 4) Right click and select "Permissions" 5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".

If you have not already installed the Multiplayer component for the game, please log in to your Steam account, then type the following into a web browser and press enter: steam://install/42710

Then, verify GCF for both "Call of Duty: Black Ops" and "Call of Duty: Black Ops - Multiplayer" at least once:

Title: Verifying Game Cache Files (GCF) Link:

NOTE: There may be files that fail to validate. This is normal and can be ignored.

If the problem remains, you may need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your Call of Duty: Black Ops installation folder (Usually C:\Program Files\Steam\steamapps\common\call of duty black ops)

You will need to run the following installers:

...\steamapps\common\call of duty black ops\Redist\vcredist_x86.exe

...\steamapps\common\call of duty black ops\Redist\DirectX\DXSETUP.exe

Then, restart your computer and test the issue again.

If the issue persists, further support for this title is handled by a third party support department.

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