Trying to use old iPhone 5s again

  TizerisT 19:48 13 Apr 2019

Hi. My sister recently found her old iphone 5s and I'm trying to get it usable again. However, there are 2 problems. 1) the passcode is years old and she doesn't remember it 2) the home button is broken, meaning you have to use the touch-screen alternative Also, the phone is now disabled. I suspect that I did this in iCloud by mistake, confusing it with my other 5s that was stolen abroad because I don't think that was there before.

Normally you can do a factory reset by holding the home button and power button together, but that doesn't appear to work with the 'virtual' home button. Also, attaching it to iTunes says 'to allow access, please respond on your phone'. Alas, without the passcode I can't do that either. Any suggestions?

  upliftingavocado 09:25 28 May 2019

I would suggest trying iForgot function, if she still has access to the email that was used for the account. It might take up to 24hours if you cant remember nor email nor password, but it would eventually give you personal link how to reset the phone.

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