Still getting emails on old phone

  ponytail 10:25 22 Nov 2016

I have just changed my phone and have taken the sim card from the old phone all the data on the old phone was transfered to new one and that is fine.What I cannot understand is why I am still getting emails on the old phone even though there is no sim card in it can anyone explain please as I want to give the old phone to a charity shop.

  alanrwood 10:29 22 Nov 2016

Is it not connecting to the email server using your router WiFi. You don't need a phone connection for that.

If you wish to stop it then you need to remove all the settings from the email client on your old phone or better still is to do a complete reset, especially if you are going to dispose of it to a charity shop.

  ponytail 10:35 22 Nov 2016

Thanks Alan but how do I do a reset.The old phone is a Samsung S3 Mini.I am getting all my emails on the new phone ok.

  ponytail 10:53 22 Nov 2016

I have just followed the instructions on the following and that seems to have worked

click here

  alanrwood 19:10 22 Nov 2016

Glad it is sorted.

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