Loss of Multiplex 1 channels

  Hils08 20:47 22 Aug 2008
Locked

Problem started 20th Aug:I have suddenly lost signal for reception of all of the channels in Multiplex 1 ie BBC 1, BBC2, BBC News 24hr etc. I have tried re-setting the set top box several times - the channels came back briefly but with broken pictures/weak signal - and then could not be found when reset again. I have another TV with digital box and have no problem receiving these channels so assume it is not an aerial problem. Have bought a new set top box but this cannot install multiplex 1 channels either. Any suggestions?

  oresome 22:25 22 Aug 2008

"I have another TV with digital box and have no problem receiving these channels so assume it is not an aerial problem."

Does the working STB use the same aerial? If so how is the signal split? If the aerials are different, then put the known working box in the other location.....if it has problems, it points to an aerial fault.

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