I Pod Touch - problems with update.

  john bunyan 17:51 18 Oct 2009

Last Friday my grand daughter's 32 gig iPod touch , bought in June, called for a "i Pod touch / iPhone software update" when plugged in to i Tunes. Usually i tunes updates come in without the device being plugged in. Anyway the download took nearly 2 hours (my broadband is slow at 1 Mbps at the moment) This somehow caused a total problem on the i Pod,various error codes - 1604, 1611 etc. Then I tried to "reset" it but halfway through a message "cannot complete operation" came up. No way could I get things to work. I spoke to Apple and they are sending a box and will deal with it but I am concerned that when it comes back it will not have the paid for wi fi / bluetooth update, and,indeed whether the same problem will recur. There seem to be many others with the same problem on iLounge. I have AVG 8.5 anti virus and Comodo firewall, and wonder if they could be a cause - if so how do I temporarily turn them off when installing the update? (I know that my contract is with J Lewis where I bought it but am happy to let Apple fix it) Any one else with this problem?

  bremner 18:22 20 Oct 2009

Not that I am aware

  john bunyan 19:19 20 Oct 2009

Thanks, but then I assume one loses these updates if you reset the iPod.

  DJ Techz 18:24 29 Oct 2009

Once you connect your iPod Touch, click update software. Once the download has started, you can disconnect your iPod. When it has finished downloading, plug it back in and it will say on the iPod page : 'Update' and it will install the downloaded update

  john bunyan 19:07 29 Oct 2009

Thanks. In the end Apple reset it somehow, then I reloaded the tunes, movies etc.I think te updates are ther, when connected it said You have the latest version etc.

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