Help Needed!!! HTC desire keeps shutting down whilst using the mobile internet connection!!!

  julius44 09:55 11 Sep 2011

Good morning to you all. I normally ever just post problems on the pc/laptop page but ive decided to come here and post this problem, and hopefully get a soltution. I've had the HTC desire handset on a t-mobile contract for just over a year now, i've been using it without any issues for about 10 months, and then about 5 weeks ago, anytime i'm using the mobile internet on the fone, such as facebook, google maps location, youtube, news websites, the fone will just swithc itself off, and it happens all the time, BUT when I use my home wi-fi connection, the fone seems to be fine with no problems, and also if i'm just checking my emails using the mobile internet it seems to be okay. Any suggestions pls?? I'm prepared to try a factroy reset, BUT, i've got a lot of paid for apps, and all my pictures, ect, so i'd like to safe ALL my data, pictures, music, etc. I have an 8gb memory card installed anyway, I just wanna do this the right way please. many thanks

  preston 01:14 12 Sep 2011

Sorry i can't help you with the shutting off problem. If your phone is out of warranty if you have one, why not try Rooting your phone, as their are lots of backup/save options available. I rooted my phone using the "Unrevoked method". Goto Once rooted you can use "Rom manager and Titanium backup" to backup and restore all data and settings.If you wish to go down this root do your checking first to make sure it is right for you. There are plenty of tutorials on youtube for you to check out. Good luck

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