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feedback on galaxy S7 when using DUO app

  amonra 20:12 02 Oct 2019

When I use my samsung S7 phone on DUO to video-call my family, they complain of occasional "squeaking" which is annoying to say the least. If I swop over to my Galaxy tablet, no problems, no funny noises, no feedback. It's obviously audio feedback, but why only on one app ? and why only on the S7 ? It doesn't appear to be constant, only intermittently on certain frequencies by the sound of it. I've tried whistling to provoke the noise but no success. Any ideas please ???

  wee eddie 21:35 02 Oct 2019

I hate to ask you this, but it has to be done.

Are you using the touch Screen or a Mouse?

Many apologies, I just couldn't resist it.

  amonra 13:11 05 Oct 2019

wee edie, that's a rather cheesie response, a left handed comment and while I'm on a scroll................still trapped with the problem.

  wee eddie 13:40 05 Oct 2019

I have an S7 Edge. I also have a roughly similar problem, but its when using the Speaker Phone facility.

The respondent at the other end, gets a very bad reception

  amonra 11:34 06 Oct 2019

wee eddie, I think it must be a common problem with the S7 while on loudspeaker, it does not happen on normal telephone calls, only on DUO. I have an old S7 with a cracked screen which I intend to use to d/load all my details to see if it happens on that one. will keep you posted.

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