Creative Zen freezes when shutting down

  hicky78 20:38 06 Sep 2006

Can somebody please help??

I bought a creative zen some time ago and up until recently been really pleased until it started to freeze. After listening to music and I try and turn it off it displays the shutting down screen , but then freezes. The only way around this is to let the battery run it's self down and then recharge.

I have read all the information but with no help.

Does anybody know if this is a common fault and any way to stop this happening??

  STREETWORK 21:22 06 Sep 2006

This appears to be common fault/issue with this player. Call Creative and they will help you. They replaced my wireless mouse free of charge when it acted up and it was 3 years old. Go on Buzz them, nothing to loose...

  Al94 10:48 07 Sep 2006

There should be a reset swich on the base beside the connector, insert a pin and it will reset so you dont have to wait for it to run down.

  mikef. 21:38 09 Sep 2006

You say you have had it for some time, have you got the latest firmware as this is supposed to solve the problem

  Kunzyte 21:49 21 May 2009

My Zen just started doing the same thing. I'm tempted to reset it, but I'm afraid of losing all my files. Will the reset harm anything I already have on the drive?

  100andthirty 08:33 25 May 2009

Resetting a Zen leaves the files intact. However if you update the firmware it formats the Zen and you lose everythings. Make sure you have a bcak up before updating the firmware - if you decide to - and follow the instructions on the Creative website to the letter.

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