Who picks up the warranty?

  User-AAE8A2A1-F803-4ACB-B9F96B4C0B5B570C 15:19 09 Jan 2003

when the retailer with whom you had the original contract closes down. I bought a mini hi-fi from our local specialist (who has now closed) a few months ago. There is no problem as it is a nice little system. I was just curious about who picks up the standard 1year manufacturers warranty in the event of problems.

  Sir Radfordin™ 15:45 09 Jan 2003

There is a good chance that the manufacturer would continue to offer the warranty. However, there is little comeback against the shop that has closed. The contract is not worth anything as the one party does not exist.

  IanNiblock 15:57 09 Jan 2003

If you purchased the item using a credit card, then is it not true that the credit card company are bound to fulfill the warranty?

A friend of mine had a problem of this nature with Tiny last year, as her laptop was 'lost' when they went into adminstration (they had it for repair at the time). As she paid using a finance agreement, the finance company had to cover the cost of a replacement. I think the same can be said for repairs and items bought using credit cards

  Patr100 16:33 09 Jan 2003

You've kind of answered your own question. It's a "manufacturers warranty", which is in addition to any protection that the law gives the consumer in relation to a retailer (if still in business).If the manufacturer still exists then you can go directly to them or their approved centre, provided you have proof of purchase or a dated receipt of some kind if they require it.

  spuds 23:42 09 Jan 2003

Usually things like mini hi-fi's have a standard manufacturers warranty,which comes with the unit.Did you not have one, with the working instructions.If not, then I would suggest that you perhaps drop a line to the manufacturer or distributor for guidance.

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