What's reasonable?

  prb 20:13 19 Jul 2007

The sound card in my Acer laptop recently stopped working. I returned it to the shop, who undertook several tests before confirming that it was a hardware fault and returned it to Acer for repair under warranty. At the time I was warned that this may take up to 2 weeks, this time has expired today, and despite an email earlier this week and a call today, no one seems to be able to tell me when I can expect to get the laptop back.

My question therefore is 'how long is it reasonable to expect a laptop to be with the manufacturer for repair?' personally I think 2 weeks should be ample, but I wondered what other people thought. Also how do I go about complaining - does it have to be through the store or direct to Acer?


  Totally-braindead 20:26 19 Jul 2007

You could have gone direct to Acer but you didn't you took it to the retailer first which is probably what I would have done. I think 28 days would be reasonable but I would hope it would be back within the fortnight.
I would ask the shop to contact Acer or get the contact details they use and contact Acer and ask how things stand.

  wee eddie 22:21 19 Jul 2007

to take it back to the place of Purchase. Had he gone direct to Acer he might have restricted his rights.

prb ~ did they say 2 weeks or 14 working days, which is nearer to 3 weeks?

  Woolwell 22:55 19 Jul 2007

Click here didn't work at all well. Try Acer UK - Contact us page.

  Woolwell 22:55 19 Jul 2007

Click here didn't work at all well. Try Acer UK - Contact us page.

  prb 22:17 20 Jul 2007

Thanks for your comments - wee eddie the comment was that it would be 'up to 2 weeks' which has now passed.

Have called and emailed the shop, but still no update, will keep you posted!

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