three working days ago, in response to an approach they made to our office, offering to improve communications.
So far I haven't even had an acknowledgment, and I'm afraid this isn't the first time that my emails to this company have gone unanswered. I would very much like to offer to intervene with Watford Electronics on your behalf, but I'm afraid that I'm unlikely to get much further than you if my past experience is anything to go by.
I have something of a reputation for 'favouring' suppliers in the forum - I've often been accused of sucking up to magazine advertisers in the past - but I can assure you that I simply wish to play fair. Suppliers have as much right to be heard here as anyone else, and it's certainly a fact that the customer isn't always right.
My prime loyalty however, is to our readers and forum members - they are the people we aim to represent, and they are the people who buy the magazine. If I can't get a response from a company I'm powerless to do much to help, and I freely admit that irritates me intensely. I would much rather have no promises made to me at all, than have them made and immediately broken.
There now, my head is well and truly in the noose.