6.40 on Sunday night and guess what? Yep, no phone call so that will be Monday when I’m at work then!
Received an apologetic e-mail explaining that I should be able to activate my account within a few working days and fired one back telling them exactly how I felt having to hold for one hour only to be told they know about the fault and should be able to activate in a few days etc etc.
Not sure how to describe Wanadoo’s actions but I’m sure getting your customer to hold for 60 minutes without advising them of a known fault must fall between underhand and dishonest.
Will post tomorrow with a further update.