Vodaphone Users be aware

  Kevscar1 08:47 12 Jul 2013

Check your bills after a high one last due to family emergency June checked last night and found she had already gone over by 4 mins. on the liast it said extra 1.43 but at the top of the bill said £11.43. When she contacted Vodaphone she was told it was for internet useage. Her phone is not capable of connecting to the internet. They have agreed to refund the sum and put a block but we have know demanded they go through the previous months bill as well. I can't see this happenng to just one person

  Forum Editor 09:15 12 Jul 2013

Transferred to Tech consumer advice from Speakers Corner.

  Kevscar1 09:55 12 Jul 2013

Sorry FE thought that as it was a warning for others and not seeking advice speakers corner was the best place for it

  spuds 19:09 12 Jul 2013

There's been quite a bit lately regarding billing, especially for people or apparently are not being warned that they have exceeded their limits.

The only warning is an 'high' bill which requires payment, if not checked and acted on promptly. I think the BBC Watchdog programme was discussing this recently.

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