E mail Problems Again !

  tekkie 20:47 22 Nov 2003

Virgin’s Service Announcements admit they are still having Internet difficulties. This time it is with their email access. A number of other web forums have posted that users are, amongst other problems, unable to download e-mails, with virgin repeatedly requesting passwords to be re-entered. Following on from their recent slow broadband, which is still not adequate, this latter poor service is a disaster. No doubt it will prompt customers to rapidly switch providers.

  Blue screen of death666 17:22 23 Nov 2003

I have been having mail problems for some time now...I now want to change ISP but cant as I cant get hold of virgin on the phone.I have mailed them,but have not had a reply yet.....and it is now coming up to 5 days!!!.....Stay well away from virgin is my advice....and as there customer service is appalling!!

  xquest 22:15 23 Nov 2003

Yes, my Virgin Net email (Broadband and dial-up) has been down more or less continuously since Wednesday 19th. Nov. due, they say, to a failed server. But how long does it take to change a server ??? When I was a working lad this sort of service was just not tolerated - we worked day and night and weekend to sort it.

I've tried to register with Firenet pay-as-u-go in view of the WHICH best buy report but whilst I can send emails (I think) I can't receive anything ... message comes up <Internal error [Server response:-ERR that command is valid only in the TRANSACTION state!]>
I'm using Opera browser and email for Firenet as I don't want to 'confuse' Outlook Express at this stage. If Firenet dial-up proves OK I'll change to their broadband service.

Pity, because I'd been quite happy with Virgin Net until recently. A neighbour will also be leaving Virgin Net - their failure is beginning to cost him money.

If Firenet and/or Virgin Net can help on this I'd be interested.

  keenan 23:36 23 Nov 2003

seems to be alot of 'Virgin' problems click here

  aminsha 15:41 26 Nov 2003

I have been with virgin for a number of years first with dial up and more recently switched to borad band. I have had countless problems in the past two months, one major problem with connection and recieveing mail. Every time i contacted tech support they were trying to fob me off until the other day they said that they had known about this problem all along and there is now a patch available. DOwnloaded this patch but vvirgin still does not work properly it is applaing. Customer service well i dont think they know what those words mean. Dont sign up, stay away is my advice.

  [email protected] E 20:05 27 Nov 2003

The best way to get in touch with virgin is the home page and use the contact us link. always worked for me

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